Terms & Policy

Naitik Enterprises provides Nursing and Housekeeping services at customer locations. By booking or using our services, the customer agrees to the following service policy and terms.

1. Booking and Service Scope

Service availability, timings, assigned staff, and duration depend on location, service type, staff availability, and the details shared at the time of booking.

2. Customer Information

Customers must provide accurate details including service needs, address, relevant household conditions, and for nursing services, correct patient condition and care instructions.

3. Valuables and Belongings

Customers should safely secure cash, jewelry, phones, documents, medicines, electronics, and other valuables before service starts.

4. Housekeeping Damage Policy

Naitik Enterprises is not ordinarily responsible for pre-existing damage, normal wear and tear, hidden defects, fragile items, or issues caused by unsafe customer-provided materials or instructions. Proven negligence will be reviewed as per applicable law.

5. Nursing Scope of Care

Nursing staff work only within the booked service, professional qualification, and legal scope. Emergency medical decisions remain the responsibility of the family, doctor, or emergency service.

6. Safety and Conduct

Unsafe, abusive, illegal, or medically inappropriate environments may lead to refusal, suspension, or discontinuation of service.

7. Privacy

Customer and patient information is used only for legitimate service coordination and handled with reasonable confidentiality measures.

8. Timing, Cancellation, and Payment

Delays may occur due to traffic, weather, emergencies, or operational reasons. Cancellation, rescheduling, additional work, and applicable charges are handled based on the agreed booking terms.

9. Complaints

For booking issues, service concerns, or complaints, please contact Naitik Enterprises through the official phone number shown on the website.